Discover how our services work and how we help businesses like yours thrive.
Explore our most frequently asked questions to learn more about Ollin Reach:
Glad you asked! First, we work with you to select the optimal plan for your needs. You can change your plan any time, as your business and your needs evolve. While the higher-tier plans do increase in cost, there is also a savings included. It is often better to upgrade your plan rather than stick with your current plan and add Opportunites a-la-carte.
We operate month-to-month, invoicing you on the 1st of each month for the total amount of the plan you selected. This will be invoiced and paid on the same day, with your credit card charged at the time of invoicing. We hope you’ve signed up for a great cash-back or travel miles credit card, so you can rack up those rewards!
If you've signed up for any additional hourly costs, ad fees or Opportunities, we invoice those costs twice a month.
Lastly, we invoice print marketing at the time of approval, as all printing, postage, delivery and other costs must be paid immediately.
Don’t worry—we’ll go over this in detail once we're working together!
Ollin Reach has over 100 years of business building experience combined. So, suffice it to say, we’re experienced, and we have learned from the good and bad of those experiences—what to do, and what not to do.
Our clients respect and appreciate that Ollin Reach maintains the confidentiality of our relationship. Thus, we keep our client list confidential. We have grown via word-of-mouth, and we are happy to keep it that way. Why? We provide custom and personal services. We see ourselves as your “secret sauce," caring for you behind-the-scenes. We don’t need publicity. Our clients are successful, and we aim to help their business and personal goals become a reality. For some that means more time off. For some that means more money in their pocket. For most, it means both.
Well, here’s the process. We are auditioning to take care of all the details of your business, so that you can spend your time doing what you do best for your business and spending more time enjoying your family and the success that you have already achieved. After we agree to work together and we have mutually selected the ideal business package to take your business to the next level, then we get going on the multi-layer, multi-call on-boarding process. This involves calls about your current systems, software, processes, team, CRM, database, business style, brand, logo, dreams, and so on. We will gather login credentials, marketing collateral, access to cloud storage like Dropbox, and more. During that time, we will identify your biggest struggles and tackle those first. Then we move onto the next item, and so on. While our checklists don’t change, our on-boarding priorities change for each client, as everyone is different. One might need us to create a new logo, the other might need us to train their team, another will need Team Agreements, while others yet will want their social media presence to be a top priority. The order might vary slightly, but eventually we delve into and start organizing or maintaining, certainly streamlining all aspects of your business for you, so that your time is freed up to do what you do best.
That depends. We have clients all across America. We have clients on the East and West Coast as well as over the pond in Hawaii. We are in numerous states, with experience in various city and state regulations and many brokerages. We are very experienced and adaptable.
Yes you could, but I doubt you would. You are not locked into a long-term contract, so you can end our working relationship after three months. However, that’s just about the time when you will have completed all of the on-boarding steps and begin to notice a big difference. It would certainly be a loss for us to just get to know your style, voice and preferences, customize each system, organize your marketing and branding board guidelines, and then stop working together. We want to take things off of your plate, and just setting everything up for three months won’t make that happen.
Well, if you do it yourself then you are the assistant. In any case, that would suggest you don’t want to streamline and take your business to the next level. We respect that. If, however, you want to hire an in-house assistant rather than utilize our Executive Concierge service, we respect that as well. There are many things needed to run a business. Having someone to run errands, make copies, deliver items, meet vendors, etc. is very useful, and we highly recommend having an in-house assistant. But, let’s discuss this together—we have a lot of experience with hiring and training in-house assistants.
At the risk of sounding like a broken record, our Executive Concierge team—in fact our entire team—is highly experienced, trained and organized. We have very high standards for our team members. Not only in regards to our team's skills, but also their integrity, respect and honesty. We strive to provide you with the very best service, completed in the most efficient manner. It has been our experience that our clients actually save money, time and frustration when they use our Executive Concierge services. Our team knows what to do and when to do it, which saves our clients valuable time and money.
Great! That’s good to hear that you are making good financial decisions. However, does your bookkeeper review your bank accounts and credit cards weekly and categorize those expenses to provide you with a “per deal” cost? Or, does your bookkeeper identify your gross income less brokerage or other fees, not just your adjusted GCI earnings? How about marketing or advertising? Are Zillow fees lumped in with PPC ads? Can you clearly see how much on average it costs you to take and market a listing?
Clearbooks gives you financial clarity beyond bookkeeping and is worth every penny!
We provide a detailed analysis which specifically identifies your income and expenses. You see which of your expenses truly benefit your business via high return on investment, and which ones do not. Clearbooks turns your numbers into a quantifiable, actionable story.
Yes, we are very familiar with EDDM. We understand the postage savings that using EDDM offers. While we always recommend saving money, we also have to explore who your marketing pieces are going to (your target audience) and what is truly the best option for you. People like to feel special and not part of a “mass-blast campaign.” There is a strategy involved in marketing. In some “farms,” the EDDM “Neighbor/Occupant” option might be effective. In others, a personalized piece adds the extra touch too say, “You are valuable to us, so we made the extra effort for you." When competing with other realtors vying for the same potential client, personalized marketing gives you an edge. Let's explore this together, in-depth, as each community and neighborhood is unique. As we continue to say… we customize everything for you.
We have worked with many if not most of the franchise “Marketing Centers” currently available. While they certainly offer a variety of convenient options, we want to build you a unique, consistent, higher-quality brand that stands out from the crowd. Our philosophy is to promote you with consistent branding and imaging—from your "voice," to your font, logo, style and more. We always want to provide value to the reader, not just an overt sales pitch. This is something we would explore when we work together.
Oh my. The answer is so long, you may as well ask "What don’t you do?" Apart from physically going to the property or meeting someone, we can do it all. In fact, we can handle 90% of your business virtually. It’s hard to believe, we know! We hear that a lot. Clients will say, “You’ll create CMAs for me?” or “You’ll upload pictures to the MLS for me?” or “You’ll write my MLS marketing remarks for me?” At first they can’t imagine that anyone can do what they’ve done for years (perhaps to their displeasure). Some folks pride themselves on their unique writing style, and they swear it's the one thing they’ll never delegate to us. Then, one busy day, we write a few for them, and they then ask us to take the reins on that process going forward. Others feel their attention to clients or their specifically-worded weekly client emails are what “does the trick." We suggest items such as the Listing Marketing Update (LMU) and the weekly calendar email, and they immediately say, “Sign me up!” We want to lend you our expertise and our workforce, so that you can spend your time doing other things like enjoying more time with your family or connecting with potential and past clients.
We are a Business Consulting & Implementation company.
We combine custom-built strategies with relevant implementation. In our experience, coaching and consulting is just a starting point. No amount of sessions, seminars, calls or conferences will take you to the next level, if at the end of the day you are still overworked and overwhelmed. To cut through the chaos, you need more than a conversation. More than a fleeting sense of self-improvement. That’s where we come in.
At Ollin Reach, we don’t pop into your life, point out your flaws and then ride off into the sunset. We’re in it for the long haul. We help you to identify your needs, visualize your goals, and then strategically implement a plan of action for the short and long term. We bring order to the chaos in your systems and processes. We solve complex problems. We nourish your brand and guide your outreach to help your business thrive. Above all, we offer the freedom and clarity you need to live your best life.
We strive to bring you clarity, certainty, strategy and then scalability.
Together, we create, develop or upgrade all aspects of your business. Your branding, online and offline. Your systems and processes. Your lead generation, client services, sales tracking, bookkeeping, return on investment review, database management, and so on. All aspects of your business.
In addition to support and add-on items, Ollin Reach provides the following core services:
